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Suggestions and complaints

Suggestions

We do our best to serve our customers as best we can. If you have any suggestions on how we can make the experience even better, please let us know at customerservice@fixpart.ie. We will be in touch with you in a few days.

Complaints

Unfortunately, things go wrong for us sometimes too. If you have a complaint about a product or about the service that we have provided, please let us know at customerservice@fixpart.ie. We will respond to your complaint within fourteen days and endeavour to find a solution with you.

Not satisfied with how you complaint has been handled? In that case, you can lodge a complaint with Geschillencommissie Thuiswinkel, Postbus 90600, 2509 LP, The Hague, The Netherlands (www.sgc.nl). You can also submit your complaint to the Dispute Commission via the European ODR Platform (http://ec.europa.eu/consumers/odr/).

Where do I find the model number?
  Choose your appliance
  Choose your brand

Choose your appliance

Choose your brand

The correct number is the type- or model number and NOT the serial number. The model number is a row of numbers and/or letters. Sometimes the model number contains a hyphen (-) or a forward slash (/).

Can’t find your appliance? Send us a photo of the model number plate and a description of the product you are looking for, then we will send you a link to the correct product.