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Perhaps the vacuum cleaner is no longer working optimally because the dust bag is full or is not properly inserted in the unit. First of all, check whether the dust bag is properly attached in the device. If necessary, take the dust bag out and put the part back in. You can also replace a dust bag.
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The correct number is the type or model number and NOT the serial number. The model number is a series of numbers and/or letters. Sometimes the model number contains a hyphen (-) or a forward slash (/).
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