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Most likely, the thermal protection is on. This may result from an electronic defect of the wiring, for example. It is also possible that the filters or the drain hose is clogged. Therefore, first of all, make sure that the filters and the drain hose are clean and try again. If this does not help, it is best to have a technician look at it.
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The correct number is the type or model number and NOT the serial number. The model number is a series of numbers and/or letters. Sometimes the model number contains a hyphen (-) or a forward slash (/).
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