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When the water in the dishwasher remains, it probably has to do with the drain. This could be due to a clog, for example. Check the sink for a blockage if the dishwasher is connected to it. The blockage may also be in the drain hose.
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The correct number is the type or model number and NOT the serial number. The model number is a series of numbers and/or letters. Sometimes the model number contains a hyphen (-) or a forward slash (/).
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